FAQ

Ordering from ESYE is simple! Browse our collections, select the items you love, and add them to your cart. Once you're ready, proceed to checkout and follow the steps to complete your purchase.

Once your order has been placed, we will process it as soon as possible . That means you are unable to cancel your order after submitting. Please make sure you review your shopping bag again before submitting an order.

We are going to send your order as soon as we receive the information.

For domestic orders, estimated shipping time will be as follow:
- Regular: 2-4 working days
- Express: 1-2 days

For international orders. please allow 5-15 working days

*Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances).

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.

Yes, we ship worlwide! Shipping costs and delivery times may vary depending on your location.

We accept the following forms of secure payment:
- Virtual account (BNI, Mandiri, Permata)
- GoPay & ShopeePay
- Credit card

Yes you may exchange your purchase only if the items you have received are in the wrong size or have any defects.

Please send an email to info@esye.co.id within 14 days from the shipment date to notify us of your intention to exchange your item. Do note that the item must be unworn, unwashed, unaltered with the clothing tag intact.

We will not be responsible for any lost packages during the return process, we recommend that you use a trusted courier with a tracking number to safeguard your purchase.

Unfortunately, we do not issue refunds. 

We only accept exchange for your purchase if they are in wrong sizes or have any defects. Please inform us within 14 days after you receive your order if you would like to exchange.